UAB Olego Transportas (hereinafter referred to as “we” or “Data manager”) is a manager of transport service located at Geologų g. 16 in Vilnius. With this privacy policy, we established and explain how your personal data is collected and further processed while you are using the Ollex web site www.ollex.lt. The terms and conditions of this privacy policy apply to you whenever you access the content and/or service we provide, regardless of which device (computer, cell phone, tablet, TV, etc.) you use.
Data controller’s details:
UAB Olego Transportas
Registration number of the legal person: 302296120
Headquarter address: Geologų g. 16, Vilnius.
Tel. +370 5 2104304
E-mail: info@ollex.lt
Data about the data controller is collected and stored at the Vilnius branch of the State Enterprise centre of registers.
We confirm that your data will be collected in accordance with the requirements of the valid legislation of the European Union and the Republic of Lithuania and the instructions of the controlling authorities, and all reasonable technical and administrative measures will be applied in order to protect our collected data about website visitors from loss, unauthorized use and/or alterations. Employees of the data controller are committed in writing not to disclose or disseminate information received at the workplace to third parties, including the information about visitors to the site/social network accounts.
Persons under the age of 16 cannot provide any personal data through our site/social networking accounts. If you are a person below the age of 16, you must obtain the consent of your parents or other legal guardians before submitting personal information.
The terms used in the rules are understood as they are defined in Regulation No. 2016/679 (EU) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
It is very important that you carefully read this privacy policy, because each time you visit this site, you agree to the terms described here. If you do not agree to these terms and conditions, please do not visit our site, do not use our content and/or services. Click “Learn more” in each section to find out more about the processing of your personal data and the nature of our business.
How do we collect information about you?
Your personal data, i.e., any information about you that allows us to identify you, is obtained in many ways:
you can submit the information (personal data) yourself (by filling in the “Contact Us” form, the booking form, subscribing to the newsletter, calling us);
information about you can be collected automatically (when you visit our site, from your social account, using our apps);
in some cases, we receive information about you from third parties and we may collect information about you from publicly available sources (for example, via the Linkedin social network, your company's website or otherwise).
You can also submit your personal data directly to us. This usually happens when:
you sign up on our website;
you submit queries online;
you sign a service, purchase contract, or other agreement with us;
you install our apps;
you subscribe to our newsletter or other communication;
you take part in surveys.
Information about you can be collected automatically. This usually happens when:
submit queries through the booking system or our social networking accounts;
you use the site (data collected using cookies and similar technologies. For more information on our cookies, see below);
you make public posts on social networking platforms that we follow.
As far as permitted by applicable laws, we may receive information about you from third parties. This can be information provided by our partners, marketing agencies, your public profile information (LinkedIn, Facebook, Twitter, Instagram). We may associate the information we receive about you from you, from public and commercial sources, to other information we receive from you or about you.
We may collect information about you also in other cases not covered by this privacy policy. If this happens, we will inform you additionally.
What information (personal data) about you do we process?
While we attempt to collect as little information about you as possible, we collect the following information about our activities:
information necessary for us to provide our services (provided in the contracts, and the registration form);
information that you submit in surveys;
information you provide when calling us;
information about your interests and specific needs;
information we need to determine your age and identity;
The information we collect directly from you will be evident from the context and the circumstances. For example:
For the provision of services, we process the following information: your name, surname, place of residence, other information that may be required during the provision of the services, such as your phone or e-mail for sending a confirmation of reservation.
Frequency of our service bookings.
Information about your interests and specific needs.
The information we collect automatically usually is as follows:
information on how you use our site (Device information: i.e. IP address, version of the operating system and parameters of the device that you use to access content/products; login information: i.e. duration and length of your session, search terms that you enter on our site, and any information stored in the cookies we have identified on your device (the cookie policy is provided below); location information: i.e. your device's GPS signal, or information about the nearest Wi-Fi hotspots and mobile communication towers that may be passed on to us by using our site content.
The information we receive from third parties or publicly available sources is usually the following:
your hobbies;
your email address, full name, special needs and interests.
You may choose not to provide us with certain information (for example, information requested on the registration form), but in this case, we may not allow our online booking system to be used.
Data processing objectives and legal basis
The above information is processed in order to:
provide transport, insurance, visas, travel and other related services.
At your request, to provide information related to the rendering of services.
For marketing purposes*, for example, to provide customised advertisements and sponsor content and to send out promotion campaign reports, to evaluate and analyze your market, customers, products and services (including collecting your opinion on products and services, organizing customer/partner surveys, contests or promotion campaigns, to the extent permitted by law).
Find out how people use our online services so we can improve them and create new content, products, and services.
Defend our interests in court or in another institution.
In other ways, with your consent*.
* We hereby inform you that you have the right to refuse to receive the content of our direct marketing from us at any time, by informing us of your decision by email info@ollex.lt or by using the refusal link in the newsletter.
Your personal data is processed on the basis of one or more grounds of lawful processing:
Compliance with legal requirements.
Implementation of the contract with you.
Our legitimate interests, unless your private interests have priority.
The purposes for which we process your personal data with the appropriate legal basis and the processed personal data are listed in the following table.
Aim
Legal basis (es)
Personal details
Provision of transport, insurance, visas, travel and other related services.
Execution of the contract with you
Compliance with legal requirements
Legitimate our interests, unless your private interests are overriding
Full name, place of residence, identity document (issuing country, number, nationality, face image), payment method, other information that may be required during the provision of services, such as your phone or email address for sending a confirmation of reservation, information about your interests and specific needs.
At your request for provision of information related to the rendering of services
This information is provided to you because we have a legitimate interest in providing accurate information about your services, transport usage, additional services, etc.
In order to answer to your inquiries by phone, email, social networking and other ways, we can ask you to provide your phone, e-mail, postal address or other contact details convenient for you.
For marketing purposes, for example, to provide tailor-made advertisements and promotional content and to send out promotion reports, to evaluate and analyze your market, customers, products and services (including, obtaining your opinion on products and services, and organizing customer surveys).
For this purpose, we process your personal data with a legal interest in informing you about your services, events, news and other relevant information.
Name, social network account details, phone, email, address, your hobbies.
Find out how people use our online services so we can improve them and create new content, products, and services.
For this purpose, we process your personal data with a legal interest in monitoring the quality of our services, creating and improving our content, and ensuring the security of our website.
IP address, version of the operating system and parameters of the device you use to access the content/products, the usage time and duration of your session, search terms that you enter on our site, and any information stored in the cookies we have detected on your device, device GPS signal, or information about the closest Wi-Fi access points and mobile communication towers that may be passed to us by using our site content.
For defence of our interests in court or in another institution
Compliance with legal requirements.
The legal interest is to defend ourselves against claims and suits.
Depending on the claim or suit, we may process all of your personal data contained in this privacy policy available to us.
In cases where we cannot rely on one of the legal bases in this table, we will ask for your consent before processing your personal data. (such cases will be clear from the context and circumstances).
In the cases where we process your personal data for purposes other than those specified in these rules, we will inform you in separate notice.
To whom do we transfer your personal data?
We may transfer your personal data to:
Companies that provide services at our request,
Banks/companies that carry out settlement transactions,
Companies that help organize competitions/games/promotions
Other responsible business partners,
Other parties, when required by law, or necessary to protect our legitimate interests.
The following companies currently provide services at our request: UAB Goodlabor, UAB Interita, UAB Synopticom, IT service providers Terra IT, and AB Lietuvos paštas. The possibility of these companies to use your information is limited, they may not use this information for purposes other than provision of services to us.
Other parties to which we may provide the information about you when it is necessary to protect our legitimate interests, are the authorities, the State Road Transport Inspectorate under the Ministry of Transport, the pre-trial investigation officials, courts, etc.
To which countries are your personal data transmitted?
Sometimes we need to transfer your personal data to other countries where a lower standards of data protection policy may apply. In such cases, we will do our best to ensure the security of your personal data being transmitted.
The data controller sends your personal data to the following countries outside the European Economic Area: Belarus, Ukraine, Russia.
When the data controller sends your personal data to the countries outside the European Economic Area, we will take care to apply one of the following security measures:
The agreement is signed with the data recipient based on the Standard Terms and Conditions approved by the European Commission
When information is sent to a group of companies, mandatory rules apply for all companies
The data recipient would be based in a country to be recognized by the European Commission as applying adequate data protection standards
Permit from the Data Protection Inspectorate
What are we doing to protect your information?
We have implemented intelligent and relevant physical and technical measures to protect the information we collect for purposes of the content/service provision. But bear in mind that, although we take appropriate action to protect your information, no website, online transaction, computer system or wireless connection is completely safe.
How long do we keep your personal data?
We will protect your personal data as much as we need to achieve the stated goal. Once the goal is achieved, your personal data will be erased unless the law requires us to store information for tax purposes or data may be required for pre-trial investigation, but in any case, the storage period will not exceed 10 years. At the end of this deadline, personal data shall be deleted in such a way that they cannot be recovered.
Usually personal data is stored for the following terms:
Personal details
Storage period
Payment details
10 years after the payment transaction
Personal data used for marketing
3 years from your last visit on our website
Data collected by video cameras
From 2 to 14 days
IT system records (logs)
Up to several months
Analytical data
Typically, these data are collected automatically when you are using our website site and anonymised/generalised shortly after receipt.
Your rights
The data subject whose data is processed in the activities of the data controller, depending on the situation, has the following rights:
To know (be informed) about his data processing (right to know).
Having access to your data and the manner in which they are processed (right to access);.
Request to correct or supplement the incomplete personal data (right to rectify), taking into account the purposes for the processing of personal data.
Destroy your data or suspend the processing of your data (except for storage) (right to destroy and right to “be forgotten”).
Have the right to require the data controller to restrict the processing of personal data for one of the legitimate reasons (right to limit).
Have the right to data transfer (right to transfer);
May disagree with the processing of your personal data at any time when such processing is carried out in the public interest or processing of data necessary for the legitimate interest of the controller or third party. In order for the controller to process the personal data, he is responsible for demonstrating that the processing is conducted for compelling legitimate reasons beyond the interests of the data subject. (right to disagree).
Submit a complaint to the State Data Protection Inspectorate.
We give you the opportunity to implement these rights in a convenient way. You can do this by calling us on +370 5 2104304, by writing to us at info@ollex.lt or by using certain links at the bottom of the promotional material provided by us.
We may not give you the conditions for the implementation of the above-mentioned rights, where in the cases provided for by law it is necessary to ensure the prevention, investigation and detection of crimes, violations of professional or ethical conduct, as well as the protection of the rights and freedoms of the data subject or other persons.
Your rights will be enforced after confirming your identity live, by electronic signature or, if these two options are not possible, remotely via Skype.
Your right
Certain restrictions
To know (be informed) about his data processing (right to know);
You have the right to receive information about processing of your personal data in a concise, simple and understandable language before the beginning of your personal data processing.
Having access to your data and the manner in which they are processed (right to access);
This right means:
Confirmation of whether we process your personal data
Submitting a list of personal data processed
Provide the purpose and legal basis for processing your data
Confirmation of whether we are sending data to third parties, and if yes, what security measures we have taken
Indicating the source of personal data
Information as to whether profiling is applied
Indicating the data storage time
Upon your identification, we will provide you the information listed above, if this does not violate the rights and freedoms of others.
Request to correct or supplement the incomplete personal data (right to rectify), taking into account the purposes for the processing of personal data;
Applicable if our information is incomplete or inaccurate
Destroy your data (right to “be forgotten”);
Applies if:
the information we have is no longer necessary to achieve the objectives indicated
we process the data with your consent and you withdraw the consent
we process the data on the basis of legitimate interests and, after your request, it is determined that your private interests have priority
information is received illegally
To discontinue your data processing actions (except storage)
This right can be implemented for a period of time until we analyze the situation, namely:
if you dispute the accuracy of the information,
if you oppose the processing of personal data when this is done on the basis of legitimate interests,
we use the information illegally, but you have objections of it being deleted,
the information is no longer required for us, but you are requesting that it be stored due to a litigation.
Require the personal data manager to restrict the processing of personal data for one of the legitimate reasons (right to limit);
You may not allow us to use your personal data for direct marketing purposes.
Right to data transfer
This right may be enforced if you submit your data and we process it automatically, based on your consent or agreement concluded with you.
Right to disagree
This right may be enforced when such processing is performed for the public interest or processing of data is necessary for the legitimate interests of the data controller or a third party. In order for the controller to process the personal data, he is responsible for demonstrating that the processing is conducted for compelling legitimate reasons beyond the interests of the data subject. (right to disagree)
Submit a complaint to the State Data Protection Inspectorate.
www.ada.lt
Cookies, signals and similar technologies
In this privacy policy, we use the term “cookies” to describe cookies and other similar technologies, such as pixel tags, web beacons, clear GIFs.
When you visit our website, we want to provide content and features tailored to your needs. For this, we have to use cookies. Cookies are small items of information stored in your web browser. They help the data manager to recognize you as the previous visitor to a certain website, save the history of your visit to the site and adapt the content accordingly. Cookies also help ensure the seamless functioning of websites, allows us to monitor the duration, frequency of visits to websites, and collect statistical information about the number of site visitors. By analyzing this data, we can improve our sites and make them more user-friendly for you.
Used by Google analytics to distinguish between users
_gat
1 minute
For managing the order/user quantity
_gat_gtat_UA
1 minute
For managing the order/user quantity
_gid
24 hours
Used to distinguish between users
_utmx
1 minute
Allows the website owner to determine which version of the page works better
_utmxx
1 minute
Allows the website owner to determine which version of the page works better
ci_session
24 hours
Improves user experience on the website
user_lang
2 years
Remembers the user's selected language
agreeCookiePolicy
2 years
Saves the visitor’s acceptance of the cookie policy
When you use the browser to access our content, you can configure your browser to accept all cookies, to reject all cookies or notify when a cookie is downloaded. Each browser is different, therefore, if you are not sure how to change the cookie preferences, look in the help menu. Operating system of your device may have additional cookie controls. If you do not want the information to be collected through cookies, use a simple procedure available in most browsers that allows you to refuse cookies. To learn more about managing cookies, visit: http://www.allaboutcookies.org/manage-cookies/
However, have in mind that some services can be designed to work with cookies only, and if you turn them off, you will no longer be able to use them or certain parts of them.
In addition to the cookies used by the data manager, certain third parties are allowed to set up and access cookies on your computer. In this case, third-party privacy policies apply to the use of cookies.
Please note that our social networking accounts are subject to the appropriate social networking cookie policies.
Contact us
If you notice a discrepancy between this privacy policy, a security loophole on our website or other issues related to the processing of your personal data, contact us in one of the following ways convenient to you:
By mail: UAB Olego Transportas, Geologų g. 16, Vilnius
Telephone: +37052104304
E-mail: info@ollex.lt
Final provisions
This privacy policy is reviewed at least once every two years. When we update our privacy policy, we will notify you about essential, in our opinion, changes by posting a notice on a specific website. If you login or use our content and/or services after posting such notice, we will assume that you agree to the new requirements specified in the update notice.
The document was approved by order No. V-23 of the manager of 2018-03-10
Last review of the privacy policy – 10 April 2018.
